Return and Refund Policy for Buubs.com
1. Return Time Frame: Customers have 30 days from the date of receipt to initiate a return.
2. Condition of Returned Items: To be eligible for a return, items must be in their original packaging and in the same condition that you received them.
3. Return Process: If you wish to return a product, please contact our customer service team for a review. Our team will guide you through the return process.
4. Refund Method: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
5. Restocking Fees: We do not charge any restocking fees for returned items.
6. Return Shipping Costs: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
7. Exchanges: At this time, we do not offer exchanges. Customers seeking a different product will need to initiate a return and place a new order.
8. Sale Items: Sale items are also eligible for returns, unless specified otherwise.
9. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. You will have the option to receive a full refund or have a replacement order sent to you.
10. International Returns: Our return policy is the same for both domestic and international orders.
11. Exceptions: There are no specific exceptions to this policy. However, we reserve the right to refuse a return or refund if the returned item does not meet our policy requirements.
We value your satisfaction and are committed to ensuring a seamless return process. If you have any questions about our Return and Refund Policy, please don't hesitate to contact our customer service team.