30-Day Return Policy
At Buubs, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes, an item may not meet your expectations. That's why we offer a straightforward 30-day return policy.
1. Return Eligibility:
You have 30 days from the date of receiving your order to decide if an item is right for you. If you wish to return it for any reason, we're here to help.
To be eligible for a return, items must be in the same condition you received them: with original packaging intact.
2. How to Initiate a Return:
To start a return, please contact our customer service team at support@buubs.com.
Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps.
3. Return Shipping:
Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
5. Non-Refundable Shipping Costs:
Please be aware that original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This policy is in place to cover the costs associated with processing orders and shipping them out.
6. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.
8. Questions:
If you have any questions about our return policy, please contact our customer service team. We're always here to help!
Thank you for shopping with Buubs. We value your business and are committed to providing you with quality products and excellent customer service.
